Not related to my feelings about the AUH which I determined long before, I do despise the owner due to him and his family defacing a national monument.Įveryone has to decide what they are comfortable with. the bars are supposed to be paralell with the sides of flex plate, not placed in the front and back. Didn't anyone notice they installed the lockout kit incorrectly? FFS. The hitch failed and pushed the trailer into the truck which pushed the truck into the trailer ahead. " That's what caused them to strike the trailer ahead of them. That bump we felt was when the hitch collapsed which caused us to go forward. There was no one!!! When he got back to the truck, that is when he noticed the camper sitting on the bed. When we got stopped, my husband got out to check on whoever hit our camper. We felt something behind us and thought someone hit us from behind and that caused us to go forward. "We were about 3 car lengths behind him going about 55mph due to traffic getting heavy. I firmly believe that a conventional hitch would not suffer the catastrophic failures that AUH did from a rear end hit. There are some that are clearly from, and reported by the owner as normal use. I'll agree some, but not all, are due to misuse or accidents. I have pics of AUH failures from probably a dozen incidents. Please contact us at if you have further questions or comments. I know of no other manufacturer in our industry that does anything like that. We do this because we have absolute trust in our products and want anyone who owns or purchases an Andersen Ultimate Connection to be assured of their purchase. Along with a lifetime warranty on the Ultimate Connection itself, we also have a $5,000,000 supplemental warranty covering the frame and other damage that might occur. Here at Andersen Hitches we continue to stand behind our product and we will always put the customer first. Since it is not really possible to determine if the problem was caused by installation error, or other extenuating circumstances, we just went ahead and made the decision to increase the strength of the Ultimate Connection (part 32) by 30% to alleviate the issue in the future. We were happy that we did to find any defect in the part itself.
We did bring each of the bent units into our engineering dept. For each one we were able to get a replacement unit to the customer promptly so they could continue their trips. In each of these cases the trailer did NOT detach from the ball –so safety was not compromised, and damage to the truck or trailer was either non-existent or minimal. On a side note, any bending problems like this with the Ultimate Connection are extremely rare - in fact, out of all of the units we have shipped since early 2011, we have only seen this happen to 2 other units total (which equates to approximately 0.00007%). We have been looking into all of the particulars with this one so we can figure out exactly what may have caused it. We were recently made aware of this customer’s unusual circumstance and are currently working with them. I appreciate their transparency and willingness to stand behind their product with a supplemental warranty covering "other damage that might occur." Here is an official statement from Andersen on the failures. They increased the strength by an additional 30%, and I've not seen any additional failures. The confirmed they have only seen 3 failures in total which are the cases I referenced. I called Andersen and spoke to them about the failure cases. It is unclear to me if the vehicle was involved in an emergency stop situation, although someone said the The picture seems to show they installed the required roto-flex lockout kit.
#Anderson ultimate roto flex pinbox driver#
The driver claims they didn't hit the stopped vehicle in front of them, but the third picture shows they pushed in the doors of the trailer in front of them, so something is fishy. Incident #2: The driver did an emergency stop to avoid hitting a stopped vehicle in front of them.The trailer was "rear ended HARD!"I think the hitch failed gracefully considering he was rear-ended hard. Here are the most popular failure cases that are referenced. I did a bunch of research before buying an AUH. I had a sneaky feeling brutal would be, well, brutal!
0 kommentar(er)
